Customer Service Specialist French

YOUR TASKS AT MYPOSTER

• As the direct contact person for our French customers, you answer all questions independently, professionally and with a lot of empathy by phone and e-mail
• Customer communication via alternative channels (e.g. Facebook, Twitter, chat) is also one of your tasks
• The individual consultation of our customers to our products, the navigation on our homepage and the order process is close to your heart
• You take on board the wishes and comments of our customers and are committed to their implementation at MYPOSTER
• You enjoy being involved in interdepartmental projects to ensure customer satisfaction

REQUIREMENTS TO BRING ALONG

• You speak perfect French and fluent English
• Knowledge of German would be a plus, but not a must!
• Ideally you already have some experience in customer service
• You are extremely customer-oriented and impress with a very open and friendly manner
• You like to communicate – especially on the phone and by e-mail 
• Even in stressful situations or under pressure you remain polite and courteous 
• You are solution-oriented and efficient
• If you live too far away from our offices to come to the office every day, you are welcome to work from your home office – but even as a remote employee, we would like you to be willing to visit us in Munich for a period of two weeks for your onboarding and at least twice a year for on-site visits

WHAT TO EXPECT

• We have fun at work and we always go full throttle!
• We have flat hierarchies, value direct communication and make decisions quickly.
• We are a profitable family business and independent of investors
• Regular feedback meetings and quarterly goals for your development
• We want you to continue your education: Pick and choose which conferences you want to attend or which continuing education courses you want to take
• Regular meetups in our Tech’n’Drinks series with exciting speeches
• Lots of cool team events like summer party, casino night and pub quiz or just a spontaneous barbecue with your colleagues
• Get great allowances on all MYPOSTER products and attractive employee benefits with our partners
• Coffee, free drinks, beer fridge and fresh fruit for everyone