Customer Service Specialist Dutch

YOUR TASKS AT MYPOSTER

• As a direct contact person for our Dutch customers, you answer all questions independently, professionally and with a lot of empathy by phone and e-mail
• Customer communication via alternative channels (e.g. Facebook, Twitter, chat) is also one of your tasks
• You advise our customers regarding our products, the navigation on our homepage and the order process
• You take on board the ideas and comments of our customers and are committed to their implementation at MYPOSTER
• You enjoy contributing to cross-departmental projects to ensure customer satisfaction

REQUIREMENTS TO BRING ALONG

• You speak Dutch at C2 level
• Thanks to your good English skills you can easily communicate with your colleagues – knowledge of German is an advantage, but not a must!
• Ideally, you already have gained some experience in customer service
• You like to put a smile on other people’s faces & infect them with your positive attitude
• You are extremely customer-oriented and impress with a very open and friendly manner
• You like to communicate – especially on the phone and via e-mail
• Even in stressful situations or under pressure you remain polite and courteous
• You work solution-oriented and efficiently

WHAT TO EXPECT

• We are an international team and have always fun at work
• You have the opportunity to take on responsibility from day one and directly drive your topics forward
• We always work with ambition and full throttle!
• We have flat hierarchies, value direct communication and make decisions quickly
• Regular feedback meetings and quarterly goals for your development
• We want you to continue your education: Choose which conferences you want to attend or what continuing education courses you want to do
• Lots of cool team events such as summer party, casino night and pub quiz or just a spontaneous barbecue with colleagues
• You’ll get great allowances on all MYPOSTER products and attractive employee benefits with our partners.